Start with the core principle
Understand the difference between an app unlock password and wallet recovery credentials, and review safer steps if you lose access to your app.
Follow the checklist in order
Identify the credential you lost
Complete this stage carefully and cross-check the details against a trusted source. Do not skip credential protection or network checks.
Check recovery backup availability
Complete this stage carefully and cross-check the details against a trusted source. Do not skip credential protection or network checks.
Use recovery options in a trusted app
Complete this stage carefully and cross-check the details against a trusted source. Do not skip credential protection or network checks.
Refresh access protection afterward
Complete this stage carefully and cross-check the details against a trusted source. Do not skip credential protection or network checks.
A safer next step
If the network, address, app source, or signing details are unclear, pause and verify independently before proceeding.